Store/Business Associate

This position description is intended to describe the general nature and level of work being
performed by people in this category. It is not intended to be an exhaustive list of all
responsibilities, duties and skills required of people in these positions.

Work Team:

Business

Reports To:

Business Manager

Position Classification:

Volunteer

Length of Service:

1 year or more

POSTION SUMMARY

This position is open now. The Holden Store/Business Associate assists the Business Lead in managing the third largest revenue center for Holden Village and promoting the organization’s mission through an on-line and in-person store.

MAJOR FUNCTIONS

(principal duties and responsibilities; such as categories supported, staff size, volume managed, etc)

Specific responsibilities include but are not limited to the following:

Duties specific to Holden Village Store:

Under direction of the Business Lead assist in the operations of the store/post office
Manage the counter and cash register assisting customers with product selection and sales transactions
Ensure accuracy and security of all forms of payment
Create an atmosphere of welcome for customers through exemplary customer service
Respond to customer questions or concerns in a prompt and professional manner
Undertake store administrative duties including stocking products and maintaining proper levels of inventory by noting low stock levels and passing on feedback from customers
Accomplish accurate cash handling transactions including cash counts, and maintaining accurate financial records of sales
Check merchandise shipments for accuracy in product, quantities and price against purchase orders, packing slips, and invoices

Duties specific to the Post Office:

Assist in daily operations including collecting, sorting, and bagging outgoing mail, and sorting and distributing incoming mail, along with maintaining store hours to sell postage, answer customer questions, and handle shipments
Maintain accurate inventory of stamps and mailing supplies

KNOWLEDGE AND SKILLS REQUIREMENTS

(position specifications; such as knowledge/education, skills, problem solving/decision making, risk/bottom line results, management responsibility – people and functions)

Specific knowledge and skills include but are not limited to the following:
- Demonstrated customer service experience
- Ability to interact positively with people at all levels and in all capacities, i.e. vendors, guests, volunteers, managers, directors
- Excellent planning and organizational skills
- Sound judgment, problem solving, and decision-making abilities
- Experience with QuickBooks or similar POS system preferred
- Prior retail experience

COMMUNITY EXPECTATIONS

(particular knowledge/skills related to client and/or agency needs)

Enthusiasm for and ability to work in a remote wilderness setting
Willingness to participate in a mutual review after 6 months
Commitment to serve Holden’s mission of welcoming all into the wilderness to form and renew their relationships with God, the earth, and each other
Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and Values and commits to the terms of the Community of Practice Agreement
Upholds and works to further Holden Village values of diversity, equality, respect, sustainability, and spirituality as articulated in the Strategic Plan
Commitment to the terms of the Staff Covenant, including: attending worship, weekly staff meetings, and participation in Village contributions of the dish team, garbology, and stoking
Serve the community as a leader and role model by serving in other Village roles and projects. These include, but are not limited to, first aid team, fire brigade, seasonal program events and activities, help with worship, and attendance at volunteer trainings
All staff members are expected to engage & help all Villagers to integrate into community life
Abides by Holden Village’s Community Health Protocols and Practices

COMPENSATION & BENEFITS

$550/month stipend
Food (three meals/day)
Housing, utilities, internet access
Free parking at Fields Point
Health insurance (medical, dental and vision)
Basic life insurance
Life Flight membership (emergency helicopter transportation based on medical need)
Simple IRA account
37 “out” days per year
14 one-way boat tickets per year
21 friends & family days and 21 half-price friends & family days per year
Completion bonus and health insurance grace period upon completion of term, equivalent to the
length of term.
Access to amazing hiking opportunities, community events, teaching sessions, art studios and other educational opportunities!