Seasonal Store Assistant

This position description is intended to describe the general nature and level of work being
performed by people in this category. It is not intended to be an exhaustive list of all
responsibilities, duties and skills required of people in these positions.

Work Team:

Business

Reports To:

Business Manager, Store Lead

Position Classification:

Volunteer

Length of Service:

3-4 Months

POSTION SUMMARY

The Holden Store Assistant assists the Business Lead in managing the third largest revenue center for Holden Village and promoting the organization’s mission through an online and in-person store.

MAJOR FUNCTIONS

(principal duties and responsibilities; such as categories supported, staff size, volume managed, etc)

Specific responsibilities include but are not limited to the following:

Under direction of the Business Lead assist in the operations of the store
Manage the counter and cash register assisting customers with product selection and sales transactions
Ensure accuracy and security of all forms of payment
Create an atmosphere of welcome for customers through exemplary customer service
Respond to customer questions or concerns in a prompt and professional manner
Undertake store administrative duties including stocking products and maintaining proper levels of inventory by noting low stock levels and passing on feedback from customers
Accomplish accurate cash handling transactions including cash counts, and maintaining accurate financial records of sales
Check merchandise shipments for accuracy in product, quantities and price against purchase orders, packing slips, and invoices

KNOWLEDGE AND SKILLS REQUIREMENTS

(position specifications; such as knowledge/education, skills, problem solving/decision making, risk/bottom line results, management responsibility – people and functions)

Specific knowledge and skills include but are not limited to the following:

Willingness to work in a remote wilderness setting
Willingness to be flexible in job responsibilities to support all aspects of the Business team
Prolonged time standing, bending, lifting up to 40 lbs.
Demonstrated customer service experience
Ability to interact positively with people at all levels and in all capacities, i.e. vendors, guests, volunteers, managers, directors
Excellent planning and organizational skills
Sound judgment, problem solving, and decision-making abilities
Experience with QuickBooks or similar POS system preferred
Prior retail experience

COMMUNITY EXPECTATIONS

(particular knowledge/skills related to client and/or agency needs)

Seasonal/Short-Term Volunteer

Enthusiasm for and ability to work in a remote wilderness setting.
Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and Values and commits to the terms of the Community of Practice Agreement.
Abides by Holden Village’s Community Health Protocols and Practices.
Extends genuine hospitality to all villagers.
Upholds and works to further Holden Village values of diversity, equality, respect, sustainability, and spirituality as articulated in the Strategic Plan.
Commits to staying up-do date on all required vaccinations, including COVID-19.

COMPENSATION & BENEFITS

As a Seasonal Volunteer, you are eligible for the following benefits:

$350/month stipend
Food (three meals/day)
Housing, utilities, internet access
Free parking at Fields Point
Boat tickets commensurate with length of commitment
Out days commensurate with length of commitment
Friends & family days commensurate with length of commitment
Access to amazing hiking opportunities, community events, teaching sessions, art studios and other educational opportunities!