Registration Lead

This position description is intended to describe the general nature and level of work being
performed by people in this category. It is not intended to be an exhaustive list of all
responsibilities, duties and skills required of people in these positions.

Work Team:

Administration

Reports To:

Business Manager

Position Classification:

Employee

Length of Service:

2-3 years

POSTION SUMMARY

HIRING NOW | This position is open now. The Registration Lead promotes the organization’s mission of welcome by managing guest reservations with high-customer service focus and optimizing both guest value and registration revenues.

MAJOR FUNCTIONS

(principal duties and responsibilities; such as categories supported, staff size, volume managed, etc)

Specific responsibilities include but are not limited to the following:

Manage the day-to-day operations of the Registration desk, including scheduling, training, oversight of volunteer staff
Build rates, packages, and pricing recommendations
Manage room rates, restrictions, and inventory
Provide regular reporting on performance, sales, occupancy
Perform short and long-term forecasting and analyses on revenue, profit, occupancy, and guest demographics to establish growth goals
Work with Communications/Marketing to develop sales strategies, guest communications, and website updates
Look for ways to optimize the guest experience both in Village lodging and through the entire guest travel experience coming in and out of the Village
Build relationships with partners linked to the guest travel experience including Holden’s down lake operations, Discover Lake Chelan, and public transportation
Work with IT team to recommend and implement changes to reservation software system
Develop in depth knowledge of the online reservation software and train staff
Reconcile reservation activity to the financial system assisting accounting to ensure Shift Activity, Acceptiva, and Dollars on the Net are captured in QuickBooks
Develop efficient, repeatable processes, and document for reference by a volunteer, high-turn-over staff
Work the Registration desk taking reservations and responding to customer needs

KNOWLEDGE AND SKILLS REQUIREMENTS

(position specifications; such as knowledge/education, skills, problem solving/decision making, risk/bottom line results, management responsibility – people and functions)

Specific knowledge and skills include but are not limited to the following:

Bachelor’s degree in business administration, finance, accounting, or hospitality management
Experience in customer-facing roles and as a leader of staff
Ability to quickly learn end-to-end business operations from registration intake to revenue recognition in accounting system
Highly computer literate
Ability to self-manage, problem solve, and exercise good judgement and maturity
Ability to work calmly under deadline pressure while prioritizing for staff and being highly responsive to customer demands
High energy with a positive attitude
Excellent oral and written communication skills
Strong interpersonal skills and understanding of professional business ethics, decorum, and social skills
High initiative, accountability, and desire for continuous improvement
Ability to see the “big picture” and be proactive

COMMUNITY EXPECTATIONS

(particular knowledge/skills related to client and/or agency needs)

Enthusiasm for and ability to work in a remote wilderness setting
Willingness to participate in a mutual review after 6 months
Commitment to serve Holden’s mission of welcoming all into the wilderness to form and renew their relationships with God, the earth, and each other
Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and Values and commits to the terms of the Community of Practice Agreement
Upholds and works to further Holden Village values of diversity, equality, respect, sustainability, and spirituality as articulated in the Strategic Plan
Commitment to the terms of the Staff Covenant, including: attending worship, weekly staff meetings, and participation in Village contributions of the dish team, garbology, and stoking
Serve the community as a leader and role model by serving in other Village roles and projects. These include, but are not limited to, first aid team, fire brigade, seasonal program events and activities, help with worship, and attendance at volunteer trainings
All staff members are expected to engage & help all Villagers to integrate into community life
Abides by Holden Village’s Community Health Protocols and Practices

COMPENSATION & BENEFITS

As an Employee, you are eligible for the following compensation and benefits:

$1650/month stipend
Food (three meals/day)
Housing & utilities
Free parking at Fields Point
Health insurance (medical, dental and vision)
Basic life insurance
Life Flight membership (emergency helicopter transportation based on medical need)
Simple IRA account
42 “out” days per year
14 one-way boat tickets per year
21 friends & family days and 21 half-price friends & family days per year