Registrar Associate

This position description is intended to describe the general nature and level of work being
performed by people in this category. It is not intended to be an exhaustive list of all
responsibilities, duties and skills required of people in these positions.

Work Team:

Business

Reports To:

Accountant Lead

Position Classification:

Volunteer

Length of Service:

1 year or more

POSTION SUMMARY

The Registrar promotes the organization’s mission of welcome by serving guests with high-customer focus through the reservation process, welcoming those arriving at Holden Village, and serving as an information resource for guest’s questions and concerns during their stays.

MAJOR FUNCTIONS

(principal duties and responsibilities; such as categories supported, staff size, volume managed, etc)

Specific responsibilities include but are not limited to the following:

Communications and Welcome
- Coordinate reservations, arrivals and departures of all Villagers
- Correspond in a timely manner with all persons seeking to visit Holden Village
- Greet those arriving on the bus, give arrival announcements and provide housing assignments to incoming Villagers
- Monitor road traffic and radio communication
- Schedule times for the registration window to be open and staffed in order to answer guests’ questions, receive payments, and respond to guest needs
- As necessary, update registration materials, confirmation letters, and website content
Registrations and Housing
- Process all guest registrations, track deposits & payments, assign appropriate housing for the number of guests in a party, and oversee capacity limits
- Assign housing to all incoming short-term staff and teaching staff
- Consult with Staffing for long-term staff housing assignments
- Handle group registrations and work closely with the education and program staff for special event and retreat registration
Administrative Duties
- Balance cash receipts and online payments with the accountant lead on a scheduled basis
- Track Village population numbers and guest volume statistics
- Post, in timely fashion, arrival and departure information for use by the drivers, kitchen and housekeepers, including pink slip bus use
- Run daily reports as needed by Village departments
- Revise and update Holden Stacks and keep accurate and current records and files

KNOWLEDGE AND SKILLS REQUIREMENTS

(position specifications; such as knowledge/education, skills, problem solving/decision making, risk/bottom line results, management responsibility – people and functions)

Specific knowledge and skills include but are not limited to the following:

Commitment to serve Holden’s mission of welcoming all into the wilderness
Demonstrated leadership and supervisory skills
Ability to work with a wide variety of people, skills, ages, and abilities
A collaborative working style, but also independent and self-motivated
Organizational and computer skills.
Detail oriented with ability to balance big picture planning with implementation
Ability to act decisively yet be flexible and willing to adapt to sudden changes with a proactive, problem-solving approach
Excellent customer service presence

COMMUNITY EXPECTATIONS

(particular knowledge/skills related to client and/or agency needs)

Enthusiasm for and ability to work in a remote wilderness setting.
Willingness to participate in a mutual review after 6-months.
Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and Values and commits to the terms of the Community of Practice Agreement.
Abides by Holden Village’s Community Health Protocols and Practices.
Extends genuine hospitality to all villagers.
Upholds and works to further Holden Village values of diversity, equality, respect, sustainability, and spirituality as articulated in the Strategic Plan.
Be a community leader and role model by serving the village in roles such as First Response Team, Fire Brigade, Worship, and other program events and activities.
Help new staff and volunteers integrate into the community.
Commits to staying up-do date on all required vaccinations, including COVID-19.

COMPENSATION & BENEFITS

$550/month stipend
Food (three meals/day)
Housing, utilities, internet access
Free parking at Fields Point
Health insurance (medical, dental and vision)
Basic life insurance
Life Flight membership (emergency helicopter transportation based on medical need)
Simple IRA account
37 “out” days per year
14 one-way boat tickets per year
21 friends & family days and 21 half-price friends & family days per year
Completion bonus and health insurance grace period upon completion of term, equivalent to the
length of term.
Access to amazing hiking opportunities, community events, teaching sessions, art studios and other educational opportunities!