IT/Media Associate

This position description is intended to describe the general nature and level of work being
performed by people in this category. It is not intended to be an exhaustive list of all
responsibilities, duties and skills required of people in these positions.

Work Team:

Business

Reports To:

IT Lead

Position Classification:

Volunteer

Length of Service:

1 year or more

POSTION SUMMARY

The IT Associate works under the direction of the IT Lead to perform desktop and audiovisual (AV) support to Holden Staff and Teaching Faculty. This role functions as the “IT Help Desk”, while also coordinating the audio/visual needs for day-to-day use and special events.

MAJOR FUNCTIONS

(principal duties and responsibilities; such as categories supported, staff size, volume managed, etc)

Specific responsibilities include but are not limited to the following:

Functions as the “IT Help Desk” by offering instruction, training, and support to Staff on IT and AV equipment.

Coordinate the Staff’s audio/visual needs for day-to-day use and special events.
Resolve user issues in a positive and timely manner.

The IT/Media Associate facilitates the set-up, recording, and broadcasting of teaching sessions during the summer months.
Edits and prepares recordings for audio archives and podcasts, and provides advice on needs for equipment replacement or repair.
Updates, organizes, and promotes Holden’s audio archive so it is accessible to Holden’s constituency.
Stewards the digitizing process of reel to reels into digital files.
Supervises IT/Media Assistant short term volunteers

Performs special project IT tasks under the direction of the IT Lead

KNOWLEDGE AND SKILLS REQUIREMENTS

(position specifications; such as knowledge/education, skills, problem solving/decision making, risk/bottom line results, management responsibility – people and functions)

Specific knowledge and skills include but are not limited to the following:

Knowledge of skills in the use of recording technology, computers, and sound systems required.
Previous IT technical support experience with excellent troubleshooting skills

Skill in use of recording equipment, computers, and other AV-related equipment
Demonstrated customer service experience with the ability to interact positively with people at all levels
Patient, helpful, teaching approach to engage with users’ varying levels of technical knowledge
Proactive, does not wait for issues but checks in and anticipates event leaders needs
Ability to positively lead and supervise short-term IT/Media volunteers that include a wide variety of ages, skills, and abilities.

Excellent planning and organizational skills

Sound judgment, creativity, problem solving, flexibility, and decision-making abilities
Ability to actively shift priorities in a dynamic work environment

COMMUNITY EXPECTATIONS

(particular knowledge/skills related to client and/or agency needs)

Long-Term Volunteer

Enthusiasm for and ability to work in a remote wilderness setting.
Willingness to participate in a mutual review after 6-months.
Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and Values and commits to the terms of the Community of Practice Agreement.
Abides by Holden Village’s Community Health Protocols and Practices.
Extends genuine hospitality to all villagers.
Upholds and works to further Holden Village values of diversity, equality, respect, sustainability, and spirituality as articulated in the Strategic Plan.
Be a community leader and role model by serving the village in roles such as First Response Team, Fire Brigade, Worship, and other program events and activities.
Help new staff and volunteers integrate into the community.

COMPENSATION & BENEFITS