Guest Services Assistant

This position description is intended to describe the general nature and level of work being
performed by people in this category. It is not intended to be an exhaustive list of all
responsibilities, duties and skills required of people in these positions.

Work Team:

Community Services

Reports To:

Guest Services Lead, Services Associate

Position Classification:

Volunteer

Length of Service:

2+ Weeks

POSTION SUMMARY

This position is open year round. The Services Assistant works under the direct supervision of the Services Associates helping to maintain Village cleanliness by assisting with housekeeping and laundry tasks in the Village.

MAJOR FUNCTIONS

(principal duties and responsibilities; such as categories supported, staff size, volume managed, etc)

Specific responsibilities include but are not limited to the following:

Housekeeping: Ensure that lodges, guest rooms, and program facilities are cleaned and maintained, creating a comfortable and welcoming environment for all guests and residents.
Laundry: Support the cleanliness and comfort of the Village by washing, hanging,, and folding linens, ensuring that fresh and well-prepared linens are always available for use.
Public Spaces Maintenance: Assist in cleaning and organizing public areas, such as lounges, dining halls, and common spaces, ensuring they remain inviting and conducive to community engagement.
Guest Interaction: Provide friendly and helpful service to guests, addressing any immediate housekeeping or laundry-related needs and contributing to a positive guest experience.
Restocking Supplies: Monitor and restock cleaning supplies, toiletries, and laundry products in designated areas, ensuring that team members have the necessary resources to maintain high standards of cleanliness and comfort.

KNOWLEDGE AND SKILLS REQUIREMENTS

(position specifications; such as knowledge/education, skills, problem solving/decision making, risk/bottom line results, management responsibility – people and functions)

• Strength to lift and carrying items through the day.
• The ability spend 6-hours a day working on your feet.
• Excellent communication skills.
• Attention to detail and excellent hygiene practices.
• The ability to work independently and collaboratively

COMMUNITY EXPECTATIONS

(particular knowledge/skills related to client and/or agency needs)

Enthusiasm for and ability to work in a remote wilderness setting
Willingness to participate in a mutual review after 6 months
Commitment to serve Holden’s mission of welcoming all into the wilderness to form and renew their relationships with God, the earth, and each other
Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and Values and commits to the terms of the Community of Practice Agreement
Upholds and works to further Holden Village values of diversity, equality, respect, sustainability, and spirituality as articulated in the Strategic Plan
Commitment to the terms of the Staff Covenant, including: attending worship, weekly staff meetings, and participation in Village contributions of the dish team, garbology, and stoking
Serve the community as a leader and role model by serving in other Village roles and projects. These include, but are not limited to, first aid team, fire brigade, seasonal program events and activities, help with worship, and attendance at volunteer trainings
All staff members are expected to engage & help all Villagers to integrate into community life
Abides by Holden Village’s Community Health Protocols and Practices

COMPENSATION & BENEFITS

As a Short-Term Volunteer, you are eligible for the following benefits:
• Food (three meals/day)
• Housing, utilities, internet access
• Free parking at Fields Point
• Access to amazing hiking opportunities, community events, teaching sessions, art studios and other educational opportunities!