Donor Relations & Database Coordinator

This position description is intended to describe the general nature and level of work being
performed by people in this category. It is not intended to be an exhaustive list of all
responsibilities, duties and skills required of people in these positions.

Work Team:

Advancement

Reports To:

Advancement Director

Position Classification:

Volunteer

Length of Service:

1 year or more

POSTION SUMMARY

This position is open now. The Donor Relations & Database Coordinator helps promote Holden Village’s mission, vision, and values through engagement with current and prospective donors and the extended Holden community. This position provides the backbone support for building relationships with the wider Holden community and is responsible for all gift recording, maintaining accurate constituent records, corresponding with and thanking individuals using a CRM database. They engage people and organizations through donor communications, the annual online auction, and other outreach events.

MAJOR FUNCTIONS

(principal duties and responsibilities; such as categories supported, staff size, volume managed, etc)

Specific responsibilities include but are not limited to the following:

Ensure that Holden’s extended community is included in the life and rhythms of the Village
Maintain an accurate donor database, while recording, tracking, and acknowledging all gifts to Holden Village
Field calls from donors and act as the first point of contact for donor questions
Assist with writing and editing donor acknowledgment letters and other donor communication copywriting
Track donor giving and provide information and analysis to management
Manage online wish list, including regularly connecting with all Village teams for updates
Organize gift acknowledgement for in-kind donations and distribute donated items to appropriate teams
Help clean-up and maintain the donor database for up-to-date accuracy
Partner with Accounting to reconcile the donor database and accounting software regularly
Assist with creating queries and mailing lists from donor database
Assist in the creation of a data-entry manual for donor CRM and maintain the structure of CRM fields, tracking codes, etc.
Perform related department administrative duties
Keep orderly files, especially gift documentation
Identify people and organizations who have compelling stories about their experiences at Holden Village
Support programs and special events both in and out of the Village for all Communications & Development/Outreach efforts
Provide support for Jubilee Auction such as writing auction item descriptions, organizing and putting together items, data entry and acknowledgements
Assist with mailings or other marketing efforts to current and potential donors
Revise and update Position Manual on a regular basis

KNOWLEDGE AND SKILLS REQUIREMENTS

(position specifications; such as knowledge/education, skills, problem solving/decision making, risk/bottom line results, management responsibility – people and functions)

Specific knowledge and skills include but are not limited to the following:

Two or more years nonprofit or database management experience, and experience with CRM databases or donor management databases a plus. Or, any combination of education and performance which demonstrates the capability to perform the duties of this position
Experience managing large amounts of data, working with spreadsheets, mass email software, workflow management software, and customer service
High ethical standards and confidentiality in dealing with sensitive information
Strong writing, editing, and interpersonal communication skills
Joy in maintaining accurate data, exploring database functions and creating systems efficiency
Demonstrate exemplary customer service in all exchanges
Awareness and commitment to growing in the practice of justice: equity, diversity, and inclusion in community
Comfort and patience in working with a wide variety of people, skills, ages, and abilities
Commitment to collaborative strategic planning and working as a team
Enthusiastic problem solving and innovation, creativity and imagination
Ability to multitask and prioritize work
Creative attention to Village events and issues
Independence, self-motivation and attention to details
Ability to work both independently and collaboratively to meet deadlines

COMMUNITY EXPECTATIONS

(particular knowledge/skills related to client and/or agency needs)

Enthusiasm for and ability to work in a remote wilderness setting.
Willingness to participate in a mutual review after 6-months.
Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and Values and commits to the terms of the Community of Practice Agreement.
Abides by Holden Village’s Community Health Protocols and Practices.
Extends genuine hospitality to all villagers.
Upholds and works to further Holden Village values of diversity, equality, respect, sustainability, and spirituality as articulated in the Strategic Plan.
Be a community leader and role model by serving the village in roles such as First Response Team, Fire Brigade, Worship, and other program events and activities.
Help new staff and volunteers integrate into the community.
Commits to staying up-do date on all required vaccinations, including COVID-19.

COMPENSATION & BENEFITS

$550/month stipend
Food (three meals/day)
Housing, utilities, internet access
Free parking at Fields Point
Health insurance (medical, dental and vision)
Basic life insurance
Life Flight membership (emergency helicopter transportation based on medical need)
Simple IRA account
37 “out” days per year
14 one-way boat tickets per year
21 friends & family days and 21 half-price friends & family days per year
Completion bonus and health insurance grace period upon completion of term, equivalent to the
length of term.
Access to amazing hiking opportunities, community events, teaching sessions, art studios and other educational opportunities!